🌿 Twyman’s Flora – Cancellation Policy

Effective Date: October 2025

At Twyman’s Flora, each order is carefully prepared and packed to ensure that our live plants and made-to-order merchandise reach you in excellent condition. Because of the nature of our products, all sales are final once processing has begun.

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🕓 Order Cancellations

• Orders may only be cancelled within 12 hours of purchase, and before the order has been processed or packaged.

• Once an order has entered the preparation or fulfillment stage, it cannot be cancelled.

To request a cancellation within this limited window, please email info@twymansflora.com with your order number as soon as possible.

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🚫 After Shipment

Once merchandise has been shipped, the order cannot be cancelled, modified, or returned under any circumstances.

• Our live plants cannot be returned once they leave our care to protect the health and safety of our inventory.

• Our made-to-order merchandise is produced specifically for each order and cannot be restocked or resold.

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📦 Refused or Undeliverable Orders

Orders that are refused upon delivery or returned due to an incorrect or incomplete address are not eligible for refunds or reshipment.

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✅ Summary

• Orders may be cancelled within 12 hours of purchase only if they have not been processed.

• Once packaged or shipped, orders cannot be cancelled or refunded.

• No returns or exchanges are accepted for plants or made-to-order items.

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📩 Contact

If you need to request a cancellation within the allowable time frame, please contact us immediately:
📧 info@twymansflora.com